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Skills

  • Management
  • ITIL
  • Business Process Management
  • Change Management
  • Lead Generation
  • Process Design
  • Process Improvement
  • Sales
  • Service Design
  • Account Management
  • Analytics
  • Asset Management
  • Business Process Design
  • Business Process Improvement
  • Business Process Mapping

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Services

  • Service Management

    $70/hr Starting at $25 Ongoing

    Dedicated Resource

    15 years of experience designing and implementing the full life cycle of Service Management processes.

    Business Process ManagementITILManagementProcess DesignProcess Improvement

  • Business Process Management

    $70/hr Starting at $25 Ongoing

    Dedicated Resource

    20 years experience Auditing, Designing and Implementing Business Processes focusing effort on streamlining for efficiency and removing impediments to service excellence.

    Business Process DesignBusiness Process ImprovementBusiness Process ManagementBusiness Process MappingManagement

  • Change Management

    $70/hr Starting at $25 Ongoing

    Dedicated Resource

    15 years experience creating and running Change Management programs, based on ITIL best-practices. Proficient in all aspects of Change Management required to ensure effective control and delivery.

    Change ManagementITILManagement

  • ITIL

    $70/hr Starting at $25 Ongoing

    Dedicated Resource

    15 years experience designing and implementing ITIL (Information Technology Infrastructure Library) processes to drive Service Excellence.

    Asset ManagementChange ConsultingChange ManagementChange ProgramsITIL

  • Customer Success Management

    $70/hr Starting at $25 Ongoing

    Dedicated Resource

    Experience creating and managing Customer Success Management programs. Utilized analytics capabilities to identify service gaps and sales opportunities, spotting 70+ new opportunities, including more...

    AnalyticsLead GenerationManagementSales

  • Sales Program Management

    $70/hr Starting at $25 Ongoing

    Dedicated Resource

    Programmatic management of the total customer Lifecycle to increase sales leads, improve Pipeline and Account Management, enhanced efficiency and partnership internally, and increase revenues by driving...

    Account ManagementLead GenerationManagementProgram ManagementSales

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About

Entrepreneurial leader with extensive experience overcoming strategic challenges with cost-effective and creative, outside-the-box solutions.

I'm a seasoned professional with extensive experience within Service Management and Business Process Management realms. I've built programs from the ground up in several organizations, and assisted with the Process Improvement activities for dozens of teams. Equally effective leading teams as I am serving as a valuable contributor, my experience and skills would add value to any project or team.

Work Terms

Flexible.