I'm Josephine and I offer quality virtual assistant services, in customer service, answering incoming calls and respond to emails, order processing in ERP, identifying and escalates issues.

I have fourteen years track of customer care experience in Customer service Ordering and invoicing, administration assistant, Front Office Desk and Telephone operator, Admin and Finance Coordinator with the following key strength:

1. Strong communication, good telephone skills, perfect message deliverance and extensive customer service.
2. Computer expertise with Microsoft Office packages (Word, Excel, PowerPoint and Outlook along with ERP experience with JD Edwards, Altitude software for call center, Axpert and Microsoft Dynamics.
3. Broad-based experience covering full spectrum of administrative duties, multi-tasking talent with the ability to manage multiple priority assignments and improvement of office systems, work flows and progress.
4. Able to work and handle customers of different cultures, flexible and self-motivated which allows me to perform well even when working under pressure and against aggressive deadlines in a busy environment with less supervision.
5. I have been awarded diploma certificate IATA/UFTAA Foundation & EBT and Knowledge of GDS-Sabre and diploma in business management.

I believe my broad background for excellence will enhance your company's success.

Looking forward to working over and over again with you as a team.

Thanking you in advance.

Work Terms

From 8am-5pm but I am flexible to arrange work time as per the job location