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Skills

  • Customer Support
  • Accounting
  • Analysis
  • Branch Banking
  • Consumer Debt
  • Core Banking
  • Credit Analysis
  • Credit Appraisals
  • Credit Management
  • Credit Monitoring
  • Credit Scoring
  • Customer Analysis
  • Customer Research
  • Customer Service
  • Data Analysis

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Services

  • Banking

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I have eight years of experience in banking. I have worked in customer support department, accounting department, sales and marketing and credit department. I also have experience in data mining, data...

    AccountingAnalysisBranch BankingCore BankingCredit Analysis

  • Customer Experience Manager

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    I provide customer support to customers through email and chat. Resolve and analyse customer queries in the efficiently and accurately Cross sell and market products to customers

    Customer SupportEmail ServicesResearchSASSIE Mystery Shopping

  • Credit analyst

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I analyse and profile customers who qualify loans. Disbursement of loans to customers I monitor and ensure loans are repaid on time

    Consumer DebtCredit AppraisalsCredit ManagementCredit MonitoringCredit Scoring

About

To deliver the best in all aspects in the shortest time and cost effectively.

Work Experience
I have more than 8 years’ experience in the relationship management field. Through my seven years experience in the banking industry (four years in customer service) I have been equipped with the abilities to effectively develop new and cultivate existing relationships through client discussions, interactions and to form trusting relationships. I have a high retention rate which has been developed through building trust and fulfilling their long term goals. My working capabilities have been appreciated by my current employer.
I have provided leadership and motivation to the staff and utilized extensive business and financial acumen. I am knowledgeable in budget preparation, Credit administration and risk management.
I am knowledgeable in coordinating key project positions which confirms my ability to perform virtually all managerial functions related to exceptional customer service, training staff and implementation.

Personal Skills
Excellent listener
Very reliable
Well organized
Fast learner
Work well under pressure

Hobbies
During my free time I enjoy cooking, going out dancing, reading and out door games

Josephine Njoroge

Work Terms

Hours of operation +0300 GMT from 8:00am to 6:00pm negotiable
Payment terms: a minimum of $10/hour negotiable depending on the type of work
Preferred communication: email