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Skills

  • Active Directory
  • Android
  • Application Support
  • Bmc Remedy
  • Chat Support
  • Computer Networking
  • Customer Service
  • Desktop Support
  • Email Support
  • Google
  • Internet Connectivity
  • iOS
  • iPhone
  • Live Chat
  • Microsoft Exchange Server

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Services

  • IT Service Desk specialist

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Been an IT service desk specialist for over 4 years.Experienced in Active directory, VPN connection and internet connectivity etc. Well trained in handling remedy, service now and clarify tickets. A...

    Active DirectoryAndroidApplication SupportBmc RemedyChat Support

About

IT Service Desk specialist | Technical Support | Customer service

I worked as a customer service representative for almost a year for Canada Telco.
I have 4 years experience as an IT helpdesk.
I strive for continued excellence.
I am very particular to process. Making sure that right process is being followed in every customer interaction.
I am also particular to my attendance. I always commit myself to my work schedule to make sure that I am reliable and dependable.
I practice critical thinking as one of my core technique to make sure all things needed in a call are done in a timely manner.
I provide exceptional contributions to customer service for all customers.

I have broad experience when it comes to proper call handling and providing accurate resolutions to issues. I also have experience in learning and excelling at new technologies as needed. I can be reached anytime via email at jovitpeji@yahoo.com.ph or my cell phone, +639488641520.