3 years experience in a BPO company, both customer & technical support. I pride myself on my customer service skills and my ability to resolve customer's concerns in a difficult situation. Eager to learn and focus on what I am doing. I can work on shifting schedule with minimal supervision. I can interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Organized and Methodical. Proficient in Microsoft Office programs like Word, Excel, and Powerpoint. Team Player. Trustworthy and Reliable.