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Skills

  • Consultant
  • Customer Service
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Director
  • Employee Relations
  • Marketing Management

Services

  • Audit of customer journeys B2B and B2C

    $150/hr Starting at $600 Ongoing

    Dedicated Resource

    As a strategy consultant specializing in customer experience, I offer a tailored service to optimize customer journeys. My approach involves analyzing touchpoints, streamlining interactions, and enhancing...

    ConsultantCustomer Experience ManagementCustomer RetentionCustomer SatisfactionCustomer Service

  • Optimizing customer/employee expĂ©rience

    $150/hr Starting at $600 Ongoing

    Dedicated Resource

    As a dedicated freelance consultant in customer and employee experience, I specialize in refining and enhancing both customer journeys and workplace environments. My service focuses on creating seamless,...

    ConsultantCustomer ServiceCustomer Service ManagementDirectorEmployee Relations

About

Optimize your customer relationship and boost your turnover

My mission for the past 9 years has been to support organizations in their Customer Experience (CX) and Employee Experience (EX) strategies by optimizing customer/employee journeys, innovating in offerings, implementing an omnichannel customer relationship, and helping to build a strong organizational culture.
From defining a strategic vision for customer relations to innovating the offer, I assist leaders in defining and managing operational action plans for the implementation of my recommendations.
For this, I have been trained in consulting techniques through various collaborations with strategic consulting firms.