Translations & Zendesk
I'm a skilled professional with 2 years of cognate work experience as a virtual assistant and 3 years in customer support. In my role as a virtual assistant, I've mastered a wide range of administrative tasks, including managing calendars, and inboxes, scheduling events, maintaining social media accounts, and email correspondence. Utilizing tools like Google Workspace and various tools, I use to ensure seamless operations and efficient communication.
As a customer support specialist, I excel in Addressing inquiries, troubleshooting, order fulfilment, prospect follow-up, and providing top-notch service across multiple channels - Tickets, and live chat and also escalating complex problems to higher tiers of support when necessary. I'm well-versed in customer support tools such as Freshdesk, Zendesk.
My areas of strength lie in my keen attention to detail, research skills, and expertise in customer support tasks like cold calling, appointment setting, email marketing, cold emailing, calendar management, and social media management and maintenance. I take pride in my ability to champion various administrative tasks and conduct thorough research and Data Entry.
One of my key attributes is my ability to work autonomously without supervision and deliver high-quality results. I thrive in fast-paced environments and excel at meeting deadlines while maintaining a collaborative spirit within the team.
✅My utmost drive is to continue being an outstanding asset, by providing top-notch experience and contributing my skills to the growth and development of the organization or entity I work with!
Thank you for learning about me.
Looking forward to working with you!
less