Data Entry Work, Designing, Video Editing, SEO social marketing

The overall experience of 18+ years with 8+ years in Catalog Design, Catalog Maintenance, Service
Request Management, Request Fulfillment Management, Workflow Design, Process Training &
Adherence and Incident Management.

Catalog management for Client

• Performed the role of Catalog Operations Manager and Request Fulfillment Manager.
• Analyzed the catalog requests and gathered necessary requirements to implement the catalog requests
• Ensured the catalog is updated on a monthly basis.
• Proposed and designed efficient catalog workflows.
• Optimized the catalog by reducing the size of the catalog through the creation of dynamic workflows.
• Monitored and analyzed open requests in terms of the type of the request, the team responsible for fulfilling the request, the SLA objectives, through the use of Impact Analysis and Reporting.

Hewlett Packard – Consumer strategic center

Perform the tasks of validating the troubleshooting steps performed by the Level 1
technicians and take over the call in case of hardware failure.
Provided feedback for the Level 1 technicians on call.
Handle the tasks of setting up pickup repair service or in-home technicians to repair the laptops.
Responsible for the hardware parts dispatched for the customers.
Perform responsibilities of assisting level technicians on call in resolving their technical queries over SR dash chat.

Professional summary:
 ITI from HP WBT ( Web based Training)
 A+ certification from HP WBT.
 Extensive knowledge of troubleshooting desktops, laptops and printers.
 Demonstrated ability to handle multiple tasks and work in a fast paced environment
 Ability to communicate professionally with sound organizational skills

Training underwent:
 Career enhancement training by Dr. V. Ambaa Suthan.
 Personal productivity and personality development training by Athena.
 Work-life balance training from Human dynamics.
 Completed A+ Web-based training from Hewlett Packard WBT.
 Windows 10 from HP

Work Terms

looking for full-time or part-time work. Time is not a constrain