I can handle variety of projects in Customer Support, 24/7 Support, Email and Chat support, Virtual Assistants (US and Non-US), Bi-lingual Assistants and Technical Support.
Started Working With IBM GLOBAL SERVICE in 2006 and left the company in 2013. I have spent 7+ years IBM and worked in different projects and different role. I started my journey as a technical support executive. here is the brief description of roles i was given during my tenure in IBM
Technical Support Executive ( Virgin media UK )
Advance technical Support (Quick books USA) Pro,Premier,and Enterprise Solution
Preparing Team Performance report using Microsft Excel
Team Mentoring, Team Briefing
Product training
leading a team of 25 agents helping them improve their Performance
quick books USA Official Technical Support(pro,premier,enterprise solution)
Preparing MIS report in Microsoft Excel about team performance , like AHT NPS and CSS Report
Work Terms
I am available 24/7/365 , I can work 40 hours a week and can adjust my timing according to clients requirement.I have 8 plus years experince working with US and UK Clients