Certified Salesforce System Administrator
Versatile, perceptive and goal driven sales, marketing and business operations development manager long-respected for advanced abilities in strategic project and process improvement management, marketing, sales operations, advertising, business development, account management, PR, and relationship management. Over 20+ yrs. experience in general sales, marketing and business development management. Over 8 years of experience in using, implementing and managing CRM databases in the role of Salesforce.com system administrator and solutions architect which involved training, customization, account/data base management, workflow construction, sales & marketing trend analysis report and dashboard building, along with other various linked implementation projects.
SKILLS & QUALITIES:
•CRM (SFDC) system administrator & solutions architect (Salesforce.com)
•VoC (Voice of the Customer) Implementation & Management
•CRM customization of objects, fields and formulas
•Sales pipeline and forecasting management
•Develop and maintain custom reports and dashboards in CRM
•Sales & marketing efficiency analysis & measurement (ROI)
•Sales process and flowchart analysis
•Lead generation management & measurement (ROI)
•Extensive knowledge in sales trend analytics and reporting
•Develop and maintain custom validation rules, workflows and triggers in CRM
•Development, creation and management of sales reports & dashboards
•Monitor, maintain and resolve data integrity within CRM
•Conducted mass CRM data imports and exports via data loader tool
•CRM data base management involving record ownership reassignments
•CRM training & user adoption processes with end users
•High-level of communication & presentation skills
•High degree of quantitative and analytical skills
•High degree of data management and reporting analysis
•Strong level of decision making and critical thinking skills
•High level of computer and technical skills
•Sales operations management
Work Terms
Hours & Operations: Evenings & Weekend availability
Payment Terms: N30 ($25-30/hr.)
Preferred Communication: Email