I am a customer service manager who can help your business grow in providing excellent customer service.

I’ve been with customer service industry for seven years. I started as a customer Support Representative and was promoted as a Team Manager for an American Account. I handled a team of 30 agents and two team leaders.

I decided to work as a freelancer four years ago. I wanted to be able to fulfill my career while supervising the growth of my son. In the last four years, the following are the positions I handled:

SEO Team Leader/Proofreader/Snippet Writer
Real Estate Virtual Assistant/Real Estate Transaction Coordinator
Web Researcher/Data Entry Specialist
Social Media Manager
Email, Chat and Phone Specialist
Email marketing

I am knowledgable with the following customer relationship management tools:

Magento
Zendesk
Boldchat
Pidgin
SalesForce
Trello
Asana
Slack
Xero

I have attended training regarding Management and Leadership skills, Customer Service and Phone Handling, Business Email Writing and Etiquette and my technical expertise include MS Office, Internet and Email.

I am eager to share my experience and all the new things I will be learning to be a vital part of your organization. I hope to speak with you to further discuss my qualifications. Please feel free to contact me directly to discuss this position further.

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