I hope your day is going well so far!
My name is Karmela, a Bachelor of Arts in Communication graduate. I am currently residing here in the Philippines. I have been a dedicated Customer Service for over 2 years now and have a passion for supporting people to have an ultimate customer experience journey. I have experience handling inquiries through various platforms. I am devoted to building strong customer relationships, driving brand loyalty, and increasing customer engagement. I have strong organizational, communication, and technology skills for all phases of customer interaction.
I am skilled at but not limited to:
- Customer Support (Phone call, Social Media, Live Chat)
- Email Management
- Data Entry
- Google Workspace
- Outlook
- MS Office
- ZOHO CRM
- Canva
- Asana / Trello
- Calendly
Requirements I have:
- A laptop with 16 GB ram and 1 TB SSD running in windows 10.
- A noise-canceling headset.
- Wired fiber 35 Mbps internet connection and alternative prepaid Wifi.