I specialize in Operations and Project Management

I have been successfully freelancing for close to five years however, I have 20 years of professional operations, administration and advanced project management experience. My strategies have been massively effective in both the brick and mortar and online environments so I am well qualified and prepared to deliver value based, efficient solutions utilizing current technology.

In my initial contract I was hired on as an Account Manager role. I engaged in client facing projects and was enjoying that opportunity a great deal when the same client offered me their open Director of Operations position.

Leveraging my existing skills, I gladly accepted. In that capacity I was tasked with updating the organizational infrastructure based on the company's growth goals. Working closely with senior management, I created a plan and submitted it to the CEO. Upon approval, I created the processes, supporting documents/training and a simple CRM on Google Drive for easy access and storage.

I successfully completed the project 3 weeks in advance of schedule, much to the satisfaction of my client. The process changes reduced need for face to face meetings related to training and progress updates which resulted in a minimum 3 hour time savings per week across management and the impacted employees.

A quick review of my history will support the fact that advancement in role and responsibility has been a consistent experience throughout my work career. I believe that is in large part to my daily goals which are understanding the needs of my clients, excellent service execution, customer/client satisfaction and brand growth for the products or services I promote.

Should we get the opportunity to work together, I will apply the same strategy I have been using for the last two decades as it has allowed me to serve consistent with the service I expect to receive.

Work Terms

I love technology and strive to create efficiency and time savings wherever possible. With that in mind and to save you some key strokes, I added some of my past client comments on my performance directly below.

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April I.
Operations - Rating: 5.00
Oct 2018 - Sep 2019

Kasey is phenomenal! She has been irreplaceable asset to my team. She has been working operations and HR role in my business for the last year. the only reason we are ending this contract is because I need someone in-house (local). Kasey only delivers superior work and pays attention to every detail (even the ones I may have missed).
We will still be contracting Kasey for a few hours every week.

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April I.
Account Manager Rating: 5.00 (Same client from above who advanced my role to DOO)

Feb 2018 - Oct 2018

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Fred O. - (Independent client outside of Upwork)
Project Management

Kasey is Absolutely Fantastic to work with! She will steer you in the right way in your journey.

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Sharath Reddy - (Independent client outside of Upwork)

"Excellent work was done, timely project completion, very prompt with all steps we had mentioned, cooperative. Thank you"
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Below is a list of skill I walk into a project with from day one.

SKILLS
•Proven problem-solving, analytical and creative thinking skills in a complex environment
•Excellent interpersonal skills as well as oral and written communication skills
•Proficient in: Basecamp 3, Google Docs, Pipedrive, Refersion, Wordpress, Aweber, Constant Contact, Get Response, Adobe Sign, Webmail, Microsoft Office, utilizing Outlook, Excel, PowerPoint, Word

Here's how I engage, if there's a project I can support you on, please let me know how I can help. I'll respond within 24 hours and be more than happy to jump on a Zoom meeting link if you would like. I'm based in EST zone but can accommodate other time zones with some advance notice.