Empowering SaaS growth through streamlined operations, strategic partnerships, and building teams.

Hello! I’m an Operations Manager with a deep-rooted passion for helping SaaS businesses streamline their processes, manage projects effectively, and scale sustainably. With over 15 years of experience in B2B SaaS, government, and non-profit sectors, I’ve worked across diverse teams, creating impactful strategies that drive growth, efficiency, and employee satisfaction.

My goal as a freelancer is simple: to bring proven operational excellence to your business so that you can focus on what matters—innovating and serving your customers.

Here’s how I can support your SaaS business in achieving its goals:

1. Process Optimization
As a Lean Six Sigma enthusiast, I specialize in identifying bottlenecks, eliminating redundancies, and implementing streamlined workflows that maximize productivity. Whether your team needs a smoother communication process or an overhaul of routine operations, I’ll work closely with you to design workflows that save time, cut costs, and improve quality. Using tools like Figma and workflow automation solutions, I ensure that processes not only run efficiently but also align with your long-term goals.

2. Project Management & Product Development
With hands-on experience in Agile and Scrum methodologies, I manage cross-functional teams to deliver projects on time, within budget, and aligned with your vision. From ideation to launch, I provide structured project management services using tools like Jira and Asana to keep your team organized and on track. Whether it’s product development, feature rollouts, or campaign launches, I bring precision, communication, and leadership to every project, ensuring that each step is purposeful and results-driven.

3. HR Recruitment, Training & Onboarding of Staff
Finding and retaining the right talent is essential for every organization, especially in SaaS. I offer recruitment, training, and onboarding support that sets up your team for success from day one. Leveraging frameworks like SHRM and the ADDIE model, I design and implement robust onboarding processes and training programs that integrate new hires smoothly into your company culture. With tools like BambooHR and video resources, I ensure that new hires are engaged, prepared, and aligned with your team’s goals.

Why Work With Me?

Operations are at the heart of every thriving SaaS business. I’m dedicated to providing reliable, impactful support to optimize your processes, build strong partnerships, and ensure your team is equipped for sustainable growth. Whether it’s a one-time project or an ongoing collaboration, I’m here to bring clarity, strategy, and structure to your operations, allowing you to focus on what drives your company forward.

Let’s connect and discuss how we can work together to transform your operations and help your business reach new heights!