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Skills

  • Call Center Management
  • Communication Skills
  • Excel Advanced Formulas
  • Reports
  • Service Level Management
  • Workforce Management

Services

  • Workforce Management - Real Time Analyst

    $15/hr Starting at $1K Ongoing

    Dedicated Resource

    Service Level maintenance | Call volume management | Call traffic improvement by Skill-based call routing | Assigns skills to the Operations team | Real Time queue monitoring; flagging and over threshold...

    Call Center ManagementCommunication SkillsExcel Advanced FormulasReportsService Level Management