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Skills

  • Customer Satisfaction
  • Director
  • Software Development
  • Strategy Development

Services

  • Director User Experience

    $50/hr Starting at $25 Ongoing

    Dedicated Resource

    Lead & oversee User experience and Content Strategy team. Use VOC software as key measure to improve overall customer satisfaction. Focus on continuous improvement of internal processes, using Lean methods...

    Customer SatisfactionDirectorSoftware DevelopmentStrategy Development

About

Director | Strategist | Innovator

Lead and implement customer-centric strategies across functions to improve the business. Develop KPIs, use balanced scorecard and CSAT as key measures. Experienced in various sectors: higher education, education technology - SAAS, government, insurance, healthcare, manufacturing and non-profit

Work Terms

After 5