I am Kenneth. I am a Mechanical Engineering graduate. I am a highly motivated person with a strong aptitude for critical thinking and the ability to thrive under pressure. With a background in project management and a passion for problem solving, I consistently deliver results that exceed expectations. My analytical mindset and composure in high-pressure situations make me a valuable asset in any team.

I have worked as a customer service representative where I handled an annuity / insurance company and my primary job there was to assist customers by answering inbound calls and delivering necessary emails for the customers.

I also worked as a Shopify Tier 1 Customer Support and my primary responsibility is responding to email and potential chat support tickets. It includes handling general inquiries and technical issues from different merchants. I was also managing complaints, refunds, and negative reviews. As a Tier 1 Customer Service Support, I am also assigned to do small basic CSS customizations like changing the color of a button, increasing the size of a text, etc.

Additionally, as a Salesman at Tractor Supply, my primary responsibility is to assist customers in finding the right products for their heavy equipment needs. I provide advice, offer product recommendations, and ensure a positive experience.

Work Terms

PLEASE SEE MY RESUME BELOW FOR REFERENCE:

https://drive.google.com/file/d/1fezpfpcJZv4QqLYSjt_5az-r0nRDtRFM/view?usp=sharing

Attachments (Click to Preview)