I have more than 5 years experience in: IT Support, Help desk, system Administration. Cloud computing services, Network administration and Web development.
I am a highly skilled, experienced and competent Information Technology graduate. Very passionate in IT field, always ready to work and offer quality work that meets all objectives in time. I have the ability to:
• Solve reported incidents/tickets by using available resources, product knowledge to generate solutions
• Analyze user problems to get the root cause of the problem and solving complex technical issues
• Manage enterprise solutions such as network security, virtualization, computer systems, VoIP,
SDWAN, Microsoft Applications
• Provide support for remote user access, use CRM tools like, Confluence, Zoho, Zendesk, Service
Desk, Ajira, AnyDesk, etc
• Collaborate with other technical personnel, utilize knowledge database and problem-solving
techniques to resolve incidence.
• Resolve issues related to software and hardware. e.g cloud services, desktops, office 365, OS.
• Documenting service desk activities, identifying root cause, documenting resolutions.• Manage, monitor system and Network security
• Perform software installation and patch management
• Monitor and maintain computer network and Information System.
• Configure Network device, router, switch, firewall and computer system
• Mass software installation, data back up, and cloud computing
• Diagnose and solve network faults, providing extensive IT support
• Incidents detection, ticketing, monitor and resolve
• Keep updated hardware asset inventory and ensure all software are updated..
Work Terms
Available in both long-term and short-term works