Senior Content Coordinator & Editor Specialist
Company Name Victory Link
Dates Employed Jan 2015 – Present Employment Duration 3 yrs 2 mos
Location VictoryLink ( VAS )

- Research, write, edit and proof all levels of copy included headlines and body copy, for all online, offline, external and internal needs.
- Writing Content which is supposed to develop advertising concepts
- Handling all branded services active on various telecom operators.
- Assessing External and Internal customer requirements and ensuring that these are met.


ADSL Operation Support
Company Name Vodafone
Dates Employed Jan 2012 – Jan 2015 Employment Duration 3 yrs 1 mo

- I was responsible for handling ADSL requests from customers, I work through many different channels starting form checking the technical conditions of landlines and the availablity for installing ADSL service for each landline,contacting customers to set up dates and reserve installation visits for them and creating their billing accounts on system with the required speeds to deliver the router and service working normally with them.
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Research required information using available resources