Experienced Customer Service & Virtual Assistance Expert
I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. For the time I assist you with your business needs, I am 100% invested in you and your goals.
Having worked with International BPOs for 9 years, I have developed an excellent command over English Language. I am very proficient with Advance excel (VLookup, HLookup, Pivot Table etc.) and have a typing speed of 50 wpm.
I am an experienced Customer Service Representative with over 9 years of Experience working in this field. I have provided Chat support, Phone Support, Email support etc. Throughout these 9 years, I have worked in various roles, like Sales agent, Quality Analyst, Team Lead as well as Training Manager. Having worked for International BPOs with Clients based in US, UK and Australia, I have developed a good command over English as well. I am very thorough with Phone Etiquette which is a must have when you are working in Customer Care Industry.
I can help you with a wide range of services including:
• Word processing
• General transcription / audio typing
• Copy typing
• Proof reading
• Letter composition and mail merges
• Formatting documents
• Data collection
• Data inputting
• Spreadsheet set up / input / formatting
• Data and statistics preparation and presentation through Excel
• Preparation of PowerPoint presentations
• Internet research
• Social media management
• Appointment / travel bookings
• Email management
• Diary management
• Drafting documents
• Call screening
• Customer Service
I am proficient with using the following software and tools:
• Woocommerce
• Recruitee
• Hubspot CRM
• Pipedrive CRM
• Zoho CRM
• Linkedin Recruitment Lite
• Google Docs
• Google Sheets
• Google Drive
• Canva
• Trello
• Wordpress Article Posting
• Movavi Video Editor
• Dropbox
• Microsoft Office (Word, Excel, Powerpoint, Outlook etc.)
Regards,
Kratika Agrawal
Work Terms
IST 9 AM - 11 PM Working hours