Banner Image

Skills

  • Ms Excel
  • Ms Word
  • SQL
  • Application Support
  • Customer Support
  • HP OpenView
  • HP Quality Center
  • Lotus Notes
  • Microsoft SQL Server
  • Ms Outlook
  • MySQL
  • Software Design
  • Web Servers
  • Windows
  • Windows Server

Services

  • IT service support, Customer support etc

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I can provide service like IT software product support, any other IT service support, IT service desk support, Customer support(Voice calling or any other) and any other Backend support.

    Application SupportCustomer SupportHP OpenViewHP Quality CenterLotus Notes

About

Complex questions too have simple solutions.

I have worked full time for a top European IT Service providing company named as Steria for 3.5 years as an System Analyst and Support. It took an initiative to implement a project management software Changepoint by Compuware to effectively manage its projects. My work at Steria was to provide IT system and customer support to the product Changepoint during its implementation in Steria. It included user's query resolution through either Email or direct calling, Investigation of incidents(bugs or software failure), change management in the Changepoint tool, documentation of the changes, Incident management through tools like HPSC (HP Service Centre) Lotus Notes, MS OutLook, HP openview, HP Quality Centre.

I am willing to work for a profile as Support Analyst for a software product or IT service or any other Customer Service Executive.

Work Terms

I can work for 3-4 hours a day daily and on weekends too.
I would like to get paid minimum $6 an hour.
I can be contacted through Phone or Email. Details are:
Cell No: +91 9910093544
Email: gaurav.ait09@gmail.com