Admin and customer support service 100% quality guaranty

Hello
Kyla Coniah

Skills

Excellent verbal and written communication skills in English.
Outstanding presentation skills.
Able to work in a team environment.
Experience
May 2017- PRESENT
Sutherland Global Service , Chennai, India - Consultant
McAfee Anti Virus - Sales and Retention - International voice process (Global)
Responsibilities
Provide customer service to the customer.
Handle customer inquiries, resolve issues and escalations.
Retention of the customer by satisfying the customer's needs through excellent timely service.
Edifying the customers on the various available plans available and the support they can be provided with.
April 2016 - April 2017
Sutherland Global Service , Chennai, India - Consultant
AT&T Home Solutions - International Voice Process - USA
Responsibilities
Handles customer questions, complaints.
Billing inquiries with the highest degree of courtesy.
Professionalism to resolve customer issues with one call resolution.
April 2015 - April 2016
Club Mahendra Resort , Pondicherry, India - Holiday Consultant
Responsibilities
Achieving stretched targets in a result-focused environment.
Preparing pre-sales proposals for prospective clients.
Identifying potential customers and new business opportunities.
Making inspiring sales presentations by creating a dream.
Handling objections and resolving member/ customer conflicts.
Building and maintaining strong client relationship and high level of customer service.
Being updated on new products and service.
August 2011 - April 2015
Kyla Coniah, Toronto , Canada - Business Owner
Boutique and Art Gallery
Education
April 2009 - April 2011
Pottisreramulu Telugu University , Hyderabad, India - PhD
Doctoral Degree in Social Sciences

April 2007 - April 2009
Madurai Kamaraj University , Madurai, India - M. A
Master's Degree in History.
Thank You
Kyla Con

Work Terms

Flexible hours and I prefer bank transfer as payment method and I prefer to be contacted by email kyla.coniah@outlook.com