Operations Supervisor (Sales, Billing and Technical Accounts) 2010 – Present
• Lead day to day operations and support team members to meet campaign goals that would generate revenue and improve profitability
• Performance and Life Coach, Trainer, Quality Analyst, Resource Person and Process Improvement Leader
• Launched various campaign that generated growth in the company for the past 9 years
• Supported and developed CSRs for career advance and promotions creating a pool of leaders both in operations and business support


CSR and SME (Sales and Technical Accounts) 2009-2010

• Frontline employee who handled various concerns on sales and repair concerns of the online shopping business transactions & technical support for major appliances
• Primary focus on customer service, accurate data entry, problem solving skills and technical background
• Awarded as a top performing agent which led me to become a Subject Matter Expert, supporting peers with questions of challenges. Results and performance latter on paved my way to a supervisory role

CSR and SME (Travel Online Booking) 2007-2009
• Supported on of the well-known and biggest travel agency in the world on hotel and transportation bookings and needs
• Order entry and data accuracy, customer experience and problem solving skills are critical for the role
• Part of the pioneer team that launched the program with direct interactions with our clients to collaborate on customer feedback and process improvement strategies

Work Terms

9PM-6AM Philippines (GMT+8), Bi-Weekly, Skype.