Expert in Customer Service and business services in English and Spanish, I can provide support in administrative tasks, translations, customer needs, etc.
I am Laura Diaz. I am from Barcelona but I am currently living in Madrid (Spain).
I started off my career in Customer Service 10 years ago in McDonalds while I studied in the university. Then, I joined Ryanair as Cabin crew based in Bergamo, a city next to Milan (Italy), flying all over Europe. It was the first multinational company I joined and I really loved the experience. After two years more or less I went back to Spain and I had several roles, all English related, as I got a lot of confidence speaking English when I worked for Ryanair.
First of all I joined the English customer service team in a call center, taking inbound phone calls from English people. After that I changed into a Nursery were I was English teacher. Then I moved to Madrid and I worked in another Call Center, this time for an insurance company.
After a few months I had the great opportunity to work for the British Council, which is my current job since 2015. Here I am receptionist and the main point of relation from clients with the school, I reply emails, translate letters Spanish-English, send communications, manage Excel databases, scalate customer issues when necessary, provide troubleshooting information, analyse customer needs, etc.
I am able to communicate with clients, I have a lot of empathy, computer based background with Outlook, Excel, Office, Teams… As soon as I get the skills I need I am able to work indepently, but most importante I like what I do and customers can notice it.
Work Terms
I can work Part Time, my rate is $15 an hour but I can adjust it depending on the work.