Customer service specialist, international trade

10 years experience at customer service for Bausch + Lomb, especially for Middle East and North Africa business : Customer service: Quotes and tenders management, customer interface (orders, advices, payments, anticipation and orders proposals, contracts check), dashboards (orders, customers stocks, financial credit limits simulations, forecasts), shipments organisation from abroad plants, relationship with marketing, regulatory (for feasibility of products launches, and seminars) and financial depts (outstanding, recovering and credit limit survey). Close relationship with plants for planification and shipments. Relationship with Compliance manager for Trade sanctions management (Iran, Libya). New employees’ trainings. Main countries: Algeria, Tunisia, Morocco, Libya, Middle East (including Iran and Iraq), Malta, Mauritius.

Projects lead: Customers service processes creation and update; archiving system; Metrics on lead-time. Additional planned projects for 2012: EPDI tests and processes; Metrics on customers complains; Quotes & tenders survey and process.