Helping entrepreneurs expand their business online through strategic content and customer collaboration.
Hi! I'm Lenelyn from Manila, Philippines. I always aim to be at my very best in every work that I do because it is my commitment to deliver quality outputs with passion and compassion.
A. 15 years working with BPO companies as Operations Specialist.
The following are some of the tasks I undertake:
1. Handles and process accounts, documents and invoices and escalate any issues to the counterparts.
2. Process high Volume of accounts without sacrificing quality.
3. Collaborate with colleagues and US counterparts with any process gaps.
4. Access multiple systems and verify accuracy and completeness of data.
5. Receive and respond to emails from counterparts and superiors.
6. Research required information using available resources.
7. Analyze and review accounts, documents and invoices to identify the correct course of action and to ensure that the correct procedures is properly applied.
8. Take ownership of the accounts processed until completion.
9. Provide assistance to colleagues with their workloads if required.
10. Ensure compliance with the company code of conduct.
B. Virtual Assistant Skills:
1. Freelancing skills: Business Branding Setup and General Virtual Assistance Tasks such as Data entry, Document processing, Internet research, Email management, Calendar management and Forms/File Management
2. Social Media Skills: Social Media Accounts Creation and Optimization (FB, Twitter, LinkedIn, Instagram), Social Media Content Planning and Creation, Scheduling and Posting Social Media Content, Organic Social Media Marketing and Simple Website Creation, Optimization and Management and Online Writing.
3. Search Engine Optimization (SEO) Skills: SEO basics and setup, On Page and Off Page Optimization.
4. Lead Generation, Basic Facebook Ads and Basic Emai Marketing