Customer Support Specialist
Having a 7 years’ experience as a bilingual customer support specialist working via live chat, tickets and phone support with global enterprises such as Globalegrow E-Commerce, iHerb, LLC, Fast Track Acquisitions and INDEX SOFT Limited, I have developed my communication skills that would meet and exceed the expectations for any required position as a customer support or service agent. I have accomplished many achievements, such as the record of over 50 assisted live chats and 100 tickets solved in one day during peak seasons, with satisfaction rates of 90% to 100%. As a collection agent, I collect up to $10.000 in one day and $15.000 weekly. Likewise, I have a large working experience with CRM systems such as Capsule and ZOHO as well as the Zendesk platform in which I have used personalized macros to resolve all possible scenarios for customers in a fast manner.