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Skills

  • Consultant
  • Process Builder
  • Salesforce
  • Salesforce.com Administration
  • Salesforce.com Consulting
  • Salesforce.com Implementation
  • Salesforce.com System Administrator
  • Salesforce.com Training
  • Validation Rules

Services

  • Salesforce Solution Arcitect

    $35/hr Starting at $25 Ongoing

    Dedicated Resource

    A SFDC Certified Administrator and Service Cloud Consultant with 6 years experience. Many implementations completed - both small and larger scale projects.

    ConsultantProcess BuilderSalesforceSalesforce.com AdministrationSalesforce.com Consulting

About

Salesforce.com Solution Architect with 17 years in Call Center technology and management background. Talented Director with the ability to develop and implement call center strategies that support customer needs and financial goals. Created and managed procedural and training initiatives that increased agent productivity and reduced customer contact rates, resulting in millions of dollars in savings annually. Recognized as an expert in both functional knowledge and customer service objectives. Respected people manager, able to establish talented and motivated teams focused on reducing call center costs while increasing customer satisfaction. Certified Salesforce.com Administrator and Service Cloud and Sales Cloud Consultant.

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