Banner Image

Skills

  • Virtual Assistant
  • Customer Support Representative
  • Dispute Resolution
  • Administrative Assistant
  • Data Entry
  • Multitasking
  • Social Media Moderator
  • Virtual Assistants

Services

  • Customer Service and Virtual Assistance

    $8/hr Starting at $100 Ongoing

    Dedicated Resource

    Hello! I am Loraine, a Top Rated Plus Customer Support/VA in Upwork with an Upwork Skill Certification for Customer Service, ready to provide friendly and professional Customer Service with an emphasis...

    Administrative AssistantCustomer Support RepresentativeData EntryDispute ResolutionMultitasking

About

Hi! I am Loraine, and I'm the Top Rated Plus Customer Support/VA that you are looking for with an Upwork Skill Certification for Customer Service.

I have been in customer service since 2019 here in Upwork, and have work various projects from different companies located in the US, Sweden, the UK, and the Netherlands. Not just as Customer Support, I've been a VA as well and a Klarna Dispute Manager. I've handled different types of businesses such as E-Commerce and Dropshipping. I am well-versed in using most of the CSR tools used in customer service - Shopify, Zendesk, Gorgias, Salesforce; VA works - Google Sheets, MS Word and Excel, Stamped.io (for customer reviews and loyalty program); and handling chargebacks and disputes through Shopify, Klarna, and PayPal.

Since I've worked with clients located in Europe, I am knowledgeable in using DeepL to translate the language used.

I enjoy helping people, and I feel a sense of accomplishment doing it. I never get tired of learning new things especially if it's something where I can grow more and build my personality. I'm the type of person that loves working hard but, I work smart more often. I always ensure that it is great whenever I do something.

Work Terms

I can work for a minimum of 30 hours and a maximum of 40 hours per week!