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Skills

  • Chat Support
  • CRM
  • Customer Satisfaction
  • Customer Service Management
  • Graphic Design
  • Sales
  • Social CRM
  • WordPress
  • Zendesk

Services

  • GENERA VIRTUAL ASSISTANT

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Hi! Thank you for checking out my profile. My name is Lorena Zerna. 41 years old from the Philippines. I have been in the BPO industry for 10 years. I am experienced in sales, customer service, technical...

    Chat SupportCRMCustomer SatisfactionCustomer Service ManagementGraphic Design

About

GENERA VIRTUA ASSISTANT, CUSTOMER SALES AND SERVICE, TECHNICAL SUPPORT, LIVE CHAT SUPPORT, EMAIL SUPPORT

I recently graduated from an Online Virtual Assistance Academy to learn and develop my skills where I learned * Email Management * Email Marketing (Mailchimp) * Social Media Management * Social Media Marketing * Basic Graphic Design (Canva) * E-commerce Management (Shopify) * WordPress Management

WORK EXPERIENCE:
* 2017 - March 31, 2023 (Applied Balance Media Inc.) - Sales and service, Live chat support agent, emails
* 2015 - 2017 (1800- Flowers.com) - Sales and service specialist
* 2014 - 2015 (Qualfon Philippines) - Technical Support
* 2013 - 2014 (Expedia.com) - Sales and service specialist
* 2006 - 2009 (Dunkin Donuts) - Shop supervisor

Work Terms

can work anytime