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Technology professional who provides consultancy, training, and systems implementation with knowledge in project management and frameworks such as ITIL and COBIT.
MCSA Windows Server 2016
Currently managing Office 365 environments (Tenants, domains, users, groups and licensing), Exchange Online, Sharepoint, Onedrive, Onenote, Skype for Business and Teams, performing migration from the On Premises environment (Exchange, Sharepoint) to Office 365 and Active Directory with Azure AD (Azure AD Connect), Azure Intune deployment (Device Management) and process automation via scripts – Powershell, implementation of School Data Sync in large and complex environments.
Having worked as a Microsoft support engineer for Office On premises and Office 365 products, serving clients with Premier and Professional contracts in the Latin America region, serving up to the 3 level of support.
Acting in support in complex and multicultural environments, often with bilingual service in Portuguese and English.
Previously having worked with support on Windows Server, Sharepoint, System Center Configuration Manager and SQL, among other products.
Knowledge in virtualization tools, VMware, Citrix and Hyper-V and tools such as Oracle Database and MySQL.
Experience also with support for ERP systems in the logistics area, printers, structured cabling, physical and wireless networks, CCTV among others.