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Skills

  • Brand Identity
  • Canva
  • Creative Design
  • Digital Media
  • Graphic Design
  • Logo Design
  • Post Card Design
  • Poster Design
  • Presentation Design
  • Social Media Design

Services

  • Designer Logo

    $15/hr Starting at $30 Ongoing

    Dedicated Resource

    Seeking a logo that speaks volumes about your brand? Look no further! My passion lies in crafting stunning and memorable logos using Canva, helping businesses of all sizes make a lasting impression. What...

    Brand IdentityCanvaCreative DesignDigital MediaGraphic Design

About

Customer Service Chat Agent Specializing in Tech Support and E-Commerce

I am an experienced chat agent with over 4 years providing exceptional customer service and sales support via live chat. I specialize in tech support and e-commerce, adeptly handling inquiries and issues for software, mobile apps, consumer electronics, and online retail sites.

My strengths include:
Managing 10+ concurrent chat conversations with high satisfaction
Quick issue diagnosis and troubleshooting using knowledge bases/documentation
Upselling products and services based on customer needs
Capturing key details in CRM system (Salesforce, Zendesk etc)

I have supported chat for brands like Microsoft, Amazon, AT&T in both inbound customer service and outbound sales contexts. With every interaction, my goal is to delight the customer, solve issues completely, and create a positive brand experience.

I am now seeking long-term chat agent roles where I can utilize my specialized expertise to provide exceptional support. My availability is 30 hours per week and I can adapt to any chat software. Please view my portfolio and let's connect!

Work Terms

30 hours per week