Customer Service Chat Agent Specializing in Tech Support and E-Commerce
I am an experienced chat agent with over 4 years providing exceptional customer service and sales support via live chat. I specialize in tech support and e-commerce, adeptly handling inquiries and issues for software, mobile apps, consumer electronics, and online retail sites.
My strengths include:
Managing 10+ concurrent chat conversations with high satisfaction
Quick issue diagnosis and troubleshooting using knowledge bases/documentation
Upselling products and services based on customer needs
Capturing key details in CRM system (Salesforce, Zendesk etc)
I have supported chat for brands like Microsoft, Amazon, AT&T in both inbound customer service and outbound sales contexts. With every interaction, my goal is to delight the customer, solve issues completely, and create a positive brand experience.
I am now seeking long-term chat agent roles where I can utilize my specialized expertise to provide exceptional support. My availability is 30 hours per week and I can adapt to any chat software. Please view my portfolio and let's connect!
Work Terms
30 hours per week