Customer-obsessed professional with five years of experience handling customer services and administrative work.
I started off my career as an email support representative in a call center company (UBER ride-sharing app) for almost two years when I was recognized for my high customer satisfaction scores. After that job, I ventured into work-from-home jobs, and my first experience as a VA was part-time for an eCommerce print-on-demand company. I performed order management and customer service tasks for three Etsy stores that drop-ship print-on-demand products.
Furthermore, I have worked years as a Shopify Customer Support for successful drop-shipping stores. These companies sell jewelries, slimming products, dental care, hair care, beauty needs, clothing items, and more. Although I do not have experience with Gorgias, I still provided customer support through different channels such as Skype, Gmail, Zendesk, Zoho Mail, Freshdesk, Groove, Tidio live chat, and SMS. Most of the concerns I have handled were shipping & delivery issues, order and shipping information changes, product questions, returns, and refunds. I also handled order management for the Shopify stores and chargebacks in PayPal and Klarna. I am proficient in using Google Suite and Microsoft Office.
SKILLS
• Customer Service (Email and Chat)
• eCommerce Management (Order fulfillment, Product uploading)
• Virtual Assistant
• Administrative Support
• Data Entry
- Shopify, Etsy, AliExpress
- Customer and Administrative Support
- Data Entry
- Zendesk, Freshdesk, Zoho Mail, Groove
- Microsoft Office, Google Suite
- Tidio (Chat Support)
- Drop-shipping (Order Management)
- PayPal and Klarna Chargebacks
TOOLS
• Zendesk
• Freshdesk
• Zoho Mail
• Groove
• Tidio
• Shopify
• Etsy
• CJ Dropshipping
• PayPal
• Klarna
• MS Applications (Word, Excel, PowerPoint)
• Skype, Slack
Work Terms
I can work up to 40 hours a week. I prefer weekly or bi-weekly payout. We can discuss through email or chat through Skype. My live id is castrolyka12.
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