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Skills

  • Account Management
  • Avaya
  • Business Process Outsourcing
  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Correspondence Management
  • Customer Experience Management
  • Customer Service
  • Technical Analysis
  • Telephone Support

Services

  • Customer Experience

    $6/hr Starting at $100 Ongoing

    Dedicated Resource

    As a BPO Professional for 8 years now, I am mostly focused on customer experience. This is a result of me being exposed in different technical/customer support roles I've handled within the past 8 years...

    Account ManagementAvayaBusiness Process OutsourcingClient AdministrationClient Assessment

About

"Expert Technical Support Specialist | 8 Years of Delivering Seamless Solutions Across Global Accounts"

I am a dedicated Technical Support Specialist with 8 years of experience in the BPO industry, providing top-notch technical support to international clients. My expertise spans troubleshooting, customer service, and process improvement, all aimed at delivering seamless solutions. I am certified in Software Asset Management (Levels 1, 2, and 3), ensuring compliance and efficiency in software usage. I am passionate about helping businesses resolve technical issues quickly and efficiently, with a focus on enhancing the overall customer experience.

Work Terms

$6/hour
20hrs a week or more

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