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Skills

  • Assignment Writing
  • Customer Service
  • Employee Relations
  • Management
  • Operations Management
  • Planning
  • Policies & Procedures
  • Process Design

Services

  • data entry, backend BPO operational work

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    Senior level assignments in Operations Management/ Process Management with a leading organization of repute, preferably in BPO industry. Experience supervising multiple teams of employees while planning...

    Assignment WritingCustomer ServiceEmployee RelationsManagementOperations Management

About

Know the value of other time and money. Promise to submit work on time keeping quality on high priority

Experience in supervising multiple teams of employees while planning and maintaining work schedules and updating procedures and policies while performing customer service activities
KEY SKILLS
• Active listening.
• Communication.
• Computer skills.
• Customer service.
• Interpersonal skills.
• Leadership.
• Management skills.
• Problem-solving.
WORLD WIDE BUSINESS MANAGEMENT OUTSOURCING
Company Incorporated on 07 February 2012 in India, as a Canadian-headquartered based Company that provides outsourced support solutions to large and small to medium North American freight and logistics companies. Started working with company as Business Associate from 10th Sep 2012, after 6th month promoted as internal Quality Checker and Trainer. Got Promoted as Team Leader on 1st march 2014.
Capita India Pvt. Ltd.
Working with CAPITA since Feb’12 as Sr. Executive in operation. CAPITA took over the contract from Vertex. Responsible for Audits & calibration with the SME in regular interval. Handling 8 member’s team for quality prospective by providing them floor support & sharing feedback. Knowledge transfer to new joiner. Analyzing data & Making reports for process level.
Worked with Vertex Customer Service India Private Ltd from 15 February 2010 to 1st January’12 as business associate in Operations. Rewarded as Star performer. Promoted as Sr. Business associate with adding responsibility for monitoring team as per process requirement by floor support & sharing feedback. Responsible for Audit & weekly calibration with the SME. Providing process knowledge to new joiner. Analyzing data & Making reports for process level
Worked with Kotak Mahindra Prime Ltd as a Team Member in Operation dept-CPU (Back Office) handling responsibility for Daily Banking & disbursement, co-coordination with customer relation officer from Jan 15, 2007 to Dec 2009.
Worked as Computer Operator with Rolex hosiery Pvt. Ltd. Garment manufacturing unit in Gurgaon from April 2004 to Dec 2006.

Work Terms

I am flexible to work on any shift, can manage time as per customer's convenience. Customer satisfaction is most important for me I like to receive payment within 2 days of submission of the task or once the task come out clean and passes the quality test. Preferred communication can be both chat by call or text.