Aim to provide a unique and creative final output to please both the client and audience
2010 – 2011 December HSBC (Customer Service Executive)
To provide a high quality, customer driven service by efficiently, accurately and consistently addressing customer needs whilst adhering to HSBC group policies and procedures, at all times.
Award the outstanding performance award for 3 consecutives half's (Q2 2010, Q1 2011 and Q2 2011)
2012 January – 2017 December HSBC Global Publishing Services (Presentation Specialist)
Was involved in creating bespoke templates for External companies such as BP (British Petroleum) Harman Group, Centrica Plc HSBC Asset Management Group etc.
Liaising and communicating with a range of stakeholders including customers, colleagues, partner organizations and external agencies
Pioneered the use of tablet presentations for HSBC premier bank in countries such as Mexico, Singapore, Malaysia, Taiwan and France
Awarded the “Team of the Quarter” for pioneering the tablet presentation
Trained new joiners and internal staff on presentations
Pioneered the use of infographics among HSBC presentations globally and was involved in creating an infographics library
Proficient in Microsoft PowerPoint, Word, Excel, Illustrator and Photoshop
I have additionally taken on the responsibility of providing back up assistance as a Production Coordinator, to take in jobs for Publishing, ensuring a sufficient and complete brief is provided for scheduling and directing production. Ensuring delivery of jobs according to specifications, cost and timeline which were agreed upon during the on boarding of the request, mitigating risks in project which may impact the Group and or business has been a crucial aspect of my role. Communication and rapport with business colleagues and Team mates have been a key element in managing my work
Created Posters for internal events and external events such as fund raising for children with heart diseases and created banners for HSBC SharePoint webpages
Work Terms
Working hours - As needed,
Payments - Preferred payments made directly to my account
Communication style - Prefer email, on special requests can use skype or phone call