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Skills

  • Management
  • Account Management
  • Avaya
  • Branding
  • Chat Support
  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Company Profile
  • Correspondence Management
  • Customer Service
  • Email Management
  • Freshdesk

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Services

  • Project Manager

    $6/hr Starting at $100 Ongoing

    Dedicated Resource

    I make sure that all the tasks are organized in terms of priority and all deliverables and deadlines identified. I also make sure that all other staff in the office are aware of the overall goal for the...

    ManagementOffice ManagementOperations ManagementProject ManagementVirtual Assistants
  • Customer Service

    $6/hr Starting at $100 Ongoing

    Dedicated Resource

    I manage all communications that pertains to the customers - email management, chat support, call handling and managing tickets. I make sure that all inquiries, customer communications are given important...

    Account ManagementAvayaBrandingChat SupportClient Administration

About

I have had more than 10 years experience in project management. Over the years, I have also mastered the following skills:
1. Overall operations and project management - timelines, achieve deadlines, staff communications, client management, financial and sales management, marketing and sales

2. Sales and marketing management - finding leads, email marketing, online advertisements, managing cold call agents, creating scripts

3. Web content management - managing writers, production of articles, blogs, news bits, product descriptions, social media content, newsletters, emailers, etc.

4. Social media management - Facebook, Instagram, LinkedIn, etc.

5. Customer service management - managing chat, call, technical and email support, customer complaint ticketing management

6. Bookkeeping, invoicing and financial management - Quickbooks, Wave Accounting, Amazon

7. eCommerce Management - Amazon, Shopify and Oberlo, Etsy

8. Simple website creation - using website template such as GoDaddy, Wix, Webs, etc.

9. Administrative skills - encoding, writing and editing, transcription, translation

10. Financial and wealth management consultant

11. Estate planning consultant

12. Real Estate tasks management


Being a Master of Arts in English candidate, I have a near native proficiency in written and spoken English. I can work in any US Timezones as well as European, Australian and Asian timezones.

I have a complete home office equipped with a 300 MBPS wired internet connection and a 100 MBPS back up wifi connection. I have a windows desktop and a Mac Air laptop. I have pedals and headsets for transcription, translation as well as handling calls.

I am available for an interview at your most convenient time. Should you wish to hire me, I am available to work immediately in the next work day.