To be able to showcase my skills and talents acquired for the last 11 years of customer service experience and be able to provide quality service to my clients.
With more than 11 years experience in a BPO industry focusing in providing and delivering premium customer experience, I have develop and acquired the following skills:
- Team Management
- Mentoring and coaching/employment development
- Call center management
- Appointment setter/planner
- Report analyst/data interpretation
- Skills in using excel, power point and Microsoft word
- Customer service/Customer retention
- Quality assurance work/call evaluations
- Inbound and outbound handling
- Email management
- Email support
- Outbound collections
- Data entry
- Chat support
- Virtual assistant - reports to a remote manager
- Collections
I am a very passionate and dedicated in what I do, focused, disciplined, result oriented, results driven and committed.
Work Terms
I can work 20-40 hours a week. Rate per hour is negotiable. I have stable internet connection with 50 mbps. I have one desktop and a laptop.