Customer Service Representative | Visa
February 2016 - Present

* TRAINED AND WORKED WITH FALCON TO SUPPORT INBOUND AND OUTBOUND CALLS FOR FRAUD PREVENTION.
* ASSISTED WITH AFTER-HOURS SERVICES WITH SUPPORTED FINANCIAL INSTITUTIONS WITHIN THE VISA NETWORK.
* FUNCTIONED AS AN ACCOUNT SPECIALIST FOR ADP ALINE PAYROLL CARDS.

Customer Service Representative | SYKES
January 2015 - January 2016

* PASSED GENERAL SECURITIES REPRESENTATIVE EXAMINATION SERIES 7 ON 04/01/2015 (CRD# 6453100) AND UNIFORM SECURITIES AGENT STATE LAW EXAMINATION SERIES 63 ON 04/14/2015.
* FUNCTIONED AS AN ACCOUNT SPECIALIST ASSISTING CLIENTS WITH CONCERS REGARDING THEIR RESPECTIVE BROKERAGE ACCOUNTS.

Customer Service Representative | TELETECH
October 2013 - January 2015

* RESOLVED PRODUCT OR SERVICE PROBLEMS BY CLARIFYING THE CUSTOMER'S COMPLAINT; DETERMINING THE CAUSE OF THE PROBLEM; SELECTING AND EXPLAINING THE BEST SOLUTION TO SOLVE THE PROBLEM; EXPEDITING CORRECTION OR ADJUSTMENT; FOLLOWING UP TO ENSURE RESOLUTION.

* ASSISTED WITH WEBSITE SUPPORT, ACCOUNT SERVICES AND TRADE PREPARATION FOR STOCK PLAN ACCOUNTS.

Customer Service Representative | SITEL
June 2012 - March 2013

* ASSISTED CUSTOMERS BY ANSWERING GENERAL AND ACCOUNT SPECIFIC INQUIRIES ABOUT THEIR DEBIT CARD ACCOUNTS.
* RESPONSIBLE FOR RECONCILING CUSTOMER STATEMENTS, RESEARCHING DISCREPANCIES, AND FILING FOR DISPUTES IF NECESSARY.
* PROCESSED AUTHORIZATION OF CHECKS FOR MERCHANTS.