Humble - Hustle - Integrity

Hello, there.

My name is Mapi.

I have over 8 years of professional experience as a Customer Service Representative in the BPO Industry working with companies such as HSBC, Capital One, AXA, and UBER. I experienced dealing with different customers who are angry, frustrated and worried. Building an emotional connection with your customers is the goal and I've demonstrated success in responding to customer's email and chat queries in an efficient, appropriate and accurate manner. Not just that, I always make sure that I address all the customer's concern without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.

As a Virtual Assistant, I believe in my ability to do anything I put my mind to success because I am passionate at helping you. I'm extremely detail oriented, respects your time and I learn quickly. My organizational skills are essential for making deadlines and I ensure that I am assertive in asking questions to ensure that I do it in your preference. I welcome challenges with an open mind that will exercise my critical and analytical thinking.

I am also a designer and can create or curate content for your social media pages by the use of Canva.

More than the pay itself, I am looking forward to being of value to you and helping you succeed.

Thanks and talk to you soon!

Work Terms

I am available throughout the day and can start right away. No issues with working on a holiday or during the weekend.

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