Optimizing business efficiency through strategic project management and data-driven solutions.
Adaptable Operations & Customer experience Specialist with expertise in process optimization, data analysis, and customer support. Fluent in English (C1/Advanced) and Spanish (Native), with experience working with international teams in the USA, Spain, and Latin America. Strong problem-solving mindset and ability to enhance customer satisfaction, optimize workflows, and improve efficiency in multicultural environments.
Work Terms
I work on both short-term and long-term projects, depending on the client’s needs. My working hours are flexible and I accommodate different time zones. I primarily communicate through, Slack, or Zoom for meetings and typically respond within 24 hours during business days. Payments are made either upon project completion or according to agreed milestones. I deliver results within the agreed timelines and offer up to two rounds of revisions within the project scope. Any additional work will be charged separately.