14 Years of Experience in Expert Virtual Assistance - Customer Support, Inventory Management, Order Fulfillment, and Billing.

🚀 Are you seeking an e-commerce expert to optimize your operations and deliver exceptional customer service? Look no further! As a skilled e-commerce virtual assistant and customer support specialist, I offer top-notch support to businesses like yours.

🌟 With a proven track record of success, I specialize in the following areas:

Product Listing: I ensure accurate data mapping and product updates on the buyer's portal while managing calls and emails effectively.
Operations: I excel in conducting line-by-line reviews, updating inventory, and filing cases to boost data accuracy and streamline inventory management for enhanced efficiency.
Customer Support: I handle order processing, refunds, and credits accurately, ensuring seamless customer experiences and prompt resolution of inquiries.

💼 With industry experience in e-commerce, rental assistance, and contact centers, I can also assist you in finding rental properties and providing exceptional support.

📝 In addition to my e-commerce expertise, I am also skilled in content writing and Amazon SEO. With my help, you can optimize your Amazon listings to improve search rankings and drive sales. I can:

Create keyword-rich product titles, bullet points, and informative and engaging descriptions.
Conduct keyword research, analyze competitor listings, and optimize backend search terms to improve discoverability.

📧 Need assistance with customer support? I manage order fulfillment, tracking updates, and refunds according to company policies. I ensure seamless customer experience and resolve inquiries promptly. I can also handle other support tasks, such as managing chat support, social media messages, and phone support, ensuring that customers receive the help they need through their preferred communication channels.

📞 As a Customer Service Representative, I specialize in account and billing inquiries, service updates, and payment processing for mortgage and mobile customers. With excellent communication skills and attention to detail, I provide your customers with professional support and account maintenance.

🛠️ Tools: I am proficient in using Microsoft Office (Excel), Google Docs, Slack, Skype, Helium 10, Trello, Acumatica, Zendesk, CommerceHub, Item Data Management, Canva, and Seller Central.

With a strong focus on delivering results and exceptional customer service, I am confident that I can help your business succeed in the e-commerce world. Let's work together to take your business to the next level!