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Skills

  • Active Directory
  • App Development
  • Blackberry Enterprise Server
  • Bmc Remedy
  • Directory Submission
  • Email Services
  • Helpdesk Support
  • Information Technology Industry
  • Juniper
  • Lotus Notes
  • Management
  • Microsoft
  • Microsoft Office
  • Microsoft Outlook
  • Mobile Development

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Services

  • I.T. Service Desk

    $8/hr Starting at $800 Ongoing

    Dedicated Resource

    • Providing first level support via telephone and emails and handling the resulting incidents or Service Requests, using the incident management, ticket logging and request fulfillment processes, in line...

    Active DirectoryApp DevelopmentBlackberry Enterprise ServerBmc RemedyDirectory Submission

About

Office365 System Administrator

I have been working for 10 years.

My current job is an Office365 Consultant/IT Helpdesk for a small Australian Company.

My responsibilities are Billing, Emails, PC Hardware/Software Issues, Wordpress, Server Support (Go Daddy).

I started my career as a Customer Service Representative working for Sutherland Global service. After a year I transferred to Concentrix to work as a Technical Support Representative.

After 3 years of working at Concentrix, I switched careers and I started my I.T. career in ATOS (was Xerox before).

I believe that customer service can be integrated every time, not just in plain customer service. Even if you are an I.T. or a Technical support representative, customer/client satisfaction should always come first before the resolution.