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Skills

  • Administrative Assistant
  • BPO
  • Operations Management
  • Progress 4GL
  • Team Management
  • Typing

Services

  • Team Leader

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    handles, supervises, manages and monitors the progress of the agents in a BPO industry. Responsible in the daily operations of the center making sure that the daily target is met. I can also do administrative...

    Administrative AssistantBPOOperations ManagementProgress 4GLTeam Management

About

9 years of unblemished record; trustworthy and reliable employee who always gets the job done without or with minimal supervision.

Hi everyone! I am Marvin Salva, 36 years old, married with 3 kids. This is my first time to work in an online environment outside the "what-used-to-be" place, office. I am here to get at least a part time job to help my family financially especially that now, I have 3 kids. Anyway, I have list down my work experiences for over 10 years below so you can have a better picture of my employment history (starting from the latest to the oldest).

Team Leader - Truegenics PTE Ltd - Nov 6, 2017 to Present - Responsible for the daily operation of the center.

Team Leader - Verizon Service and Sales - Tech Mahindra Ltd (Aug 2016 - Jun 2017) - Responsible for the daily operation of the center making sure that the targets are met. Manages agents' performance and making sure that they are coached and mentored accordingly for their improvement

Database Administrator (1st level) - NCR Development Center Inc, NCR Corporation (May 2013 - Aug 2016) - Manages and maintains the databases are true and correct based on the clients' database across Asia Pacific region.

Finance Incident Management Analyst - (SME for New Zealand Account) -
NCR Development Center Inc, NCR Corporation (Sep 2011 - May 2013) monitors ATM machines of the banks and to log appropriate job to the technicians to keep the ATM machines operational 95% of the time. Do conference calls with the clients and talk about processes making sure they are still in place and effective.

Team Officer in Charge/Team Lead - Vonage Customer Service - eTelecare (Jan 2010 - Sep 2011) Responsible for the daily operation of the center making sure that the targets are met. Manages agents' performance and making sure that they are coached and mentored accordingly for their improvement

Customer Service Representative - eTelecare (Mar 2008 - Jan 2010) - answers incoming calls from the customers. Making sure that customers' concerns are resolved in a timely manner. Making sure that customers feel valued and happy at all times.

Work Terms

What I need is a part time job of 4-5 hours a day. My rate is inexpensive. You can pay me just a minimum of $5-8/hour or more if you are generous and you can send it through PayPal. I will be giving my PayPal account to the one who will hire me in the future.