Customer service management where my experience can be utilized to improve customer satisfaction while meeting goals set by clients.

• Experience: I have a proven track record in solving customer issues related to product use, troubleshooting and billing in an effective and professional manner. I worked as a voice and non-voice support for almost a year in a US software account handling sales and technical departments and two years for an Australian Airline account as a phone sales specialist. I make reservations by phone for airline tickets and answer inquiries and basic information for AU and NZ domestic and/or international flights. I received several recognition as sales and service representative for both accounts and was trained as a Team Leader apprentice once. I started working from home way back 2016 as an outbound sales agent, calling possible leads and offering healthcare products and services. I've recently worked as an Customer Success Associate/VA for a health insurance company. I've mainly handled email tickets that came through Zendesk and qualified submissions in Salesforce. I also handled data entry, web research and called/e-mailed health plan providers regarding agent contracting and plan subscription.

• Professional Attitude: As my references will attest to, I have a knack for always staying positive and upbeat, regardless of the situation, whether it's an unhappy customer or an unusually busy call volume, not taking rude comments and criticisms from customers against myself.

• Passion and Motivation: I have a true passion for customer service and take pride in helping make consumers happy. I always balance my view in business and consumers' perspective. I am always looking forward for career growth and excellence.

Work Terms

I can be contacted by Skype or email. I usually work for hourly jobs that are paid bimonthly or weekly.