Ensuring customer loyalty and satisfaction of all complaints or feedback given and ensure customer retention
I have worked in sales, marketing and customer experience for 18 years, therefore I can say am a seasoned customer experience executive. I listen keenly allowing a customer to vent and then work at ensuring all the concerns are addressed and the customer is comfortable and satisfied with the resolution thereafter he or she can actually speak well of the company to his acquaintances, friends and family stating how well his/she situation was handled professionally.
I write letters or cover letter to customer
I do email campaigns - for marketing a company
I do phone support to resolve an issue for customer retention
Work Terms
3.00 pm to 6:30pm Monday to Friday
7:00 am - 10:00 am on saturdays
Payment through my bank account
Which is:-
Bank Account :- KCB Bank
Account No. - 1181005450
Branch : - Lavington
Bank Account Name : - Bill & Angie Kidsworld Limited