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Skills

  • Administrative Assistant
  • Adobe Photoshop
  • Data Entry
  • Data Management
  • English Language
  • Lead Generation
  • Research
  • Typing
  • Virtual Reality (VR)

Services

  • Virtual/Administrative Assistant

    $8/hr Starting at $50 Ongoing

    Dedicated Resource

    I had worked as an administrative assistant for 3+ years handling data entry, email management, schedule management and research. I have never stopped learning new skills. I have just graduated from an...

    Administrative AssistantAdobe PhotoshopData EntryData ManagementEnglish Language

About

Credit Card Fraud Specialist/Customer Service/Phone Support

Hi! I'm Mai, an experienced Customer Service Representative for 5+ years and as a Financial Fraud Specialist for almost 3 years.

I have worked in an AT&T account as a Customer Service Associate wherein I resolved customers with their cellular phones warranty service concerns and troubleshooting. I also answered questions and complaints via phone, email, chat, give information about product and services, and take orders and process returns.

As a Fraud Specialist, I had helped the bank minimize and mitigate lose due to fraudulent activity. Also, part of my job was to monitor and research account suspicious activity, as well as process card cancellation, issue card replacements, account holds and releases.

I believe in team work and I value my customers' and managers' ideas and feedback. I am a hard worker and I like to satisfy my clients with my work. Rest assured that I can meet your KPIs on time and on budget! My goal is to help you satisfy your customer to keep on engaging with your business.

CRM l Intelligence l Excellent Communication Skills l Microsoft Office l Rio l Internet Research l Citrix l ACE Overlay l Whitepages l People Finder l Cisco Jabber l

Work Terms

Can work up to 20 hours a week, you may reach me through my email: nadelamai@gmail.com