to promote company development and success through the use of my knowledge and skills sprinkled with integrity.

Cloudstaff Phil. (Present)
Technical Support 2

Provides technical support to end user customers via phone, email and online chat
Acts as technical product expert. (LAN/Outlook/browser configurations/switches/repeaters)
Ensures that all tickets are properly logged in accordance to the account’s requirement
Perform troubleshooting for hardware and software/application.
Demonstrates a strong customer service orientation and takes responsibility for follow-up to ensure customer needs and expectations are met.

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Ecell Phil.
Accounting Staff

Performs daily reconciliation for Paypal and Amazon US accounts.
Responsible for the Monthly Reconciliation of Paypal and Amazon US accounts.
Process refund transactions for Paypal and Amazon US accounts.
Performs daily Sales Ledger review.
Responsible for the monthly reconciliation of Debtors Account (Accounts Receivable)
Well educated in the usage of SAGE
Making sure that all sales are all accounted and despatched on their promise date.
Validate and Reports all Aged Customer Orders
Reports Sales Forecast Analysis

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Sutherland Global Services
Quality Assurance Specialist

Responsible for publishing Weekly / Monthly Quality reports.
Performs daily audit for Level 1 and Level 2 agents
One-on-one coaching with the Level 1 and Level 2 agents
Performs refresher training for the account (Quality wise)
Accountable for Internal Calibration with the upper management and Joint Call Monitory with our Indian counterpart.
Facilitates Quality / Process Orientation for newly hired agents
Weekly Quality schedules
Responsible for training Quality apprentices

Work Terms

I can work part time / full time