"Here for You, Always."

Date From/To February 2014-Current Role title, Employer Senior Underwriter in United Insurance Company S.C.

Brief summary of role and main achievements

• Responsible to provide information about the product and services, determine premium, make sure customer interests are addressed and prepare insurance policies terms and conditions;
• Provide a high level of customer service and clients relations based on outstanding communication and interpersonal skills, influencing difficult customers;
• Responsible to follow procedural guidelines;
• Handle all office correspondences ,communications and administrative tasks for the Manager;
• Work as a team with other departments to meet the budget every month;
• Key player to attract new businesses and reasonable premium that will be expected from the pool of all similar risks underwritten by the Company;
• Coordinate with insurance Brokers and Sales Agents;
• Analyzing statistical data using Special Computer program;
• Prepare Monthly Sticker report to FDRE Ministry of Transport Insurance Fund Administration Agency;
• Guided, Mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards;
• Supported review, acceptance or denial of new or renewal businesses after carefully reviewing all the information;
• Controlled loss by assessing, conducting system analysis and recommending policy solution;
Achievements:
• The effort that I have for maintaining quality customer service the company will benefit the greater profits and can really pay dividends over time;
• Controlled loss by assessing risk and conducting system
• Because of the positive working relationship I have with my colleagues to support and strength the company; I have been appreciated by staffs and Branch Mangers;
• Improved accuracy of documentation and reporting system;

Work Terms

1. Office Hours:
o Monday to Friday: 2:00 AM to 5:00 PM
2. Response Time:
o Emails: Within 24 hours during office hours.
o Phone Calls: Immediate during office hours; voicemails will be returned within the same business day.
o Meetings: Scheduled in advance, preferably via email or calendar invite.
3. Appointment Scheduling:
o In-Person Meetings: Available by appointment. Please schedule at least 48 hours in advance.
o Virtual Meetings: Preferred method for consultations and discussions. Platforms include Zoom
Preferred Communication Styles:
1. Email:
o Primary Communication Method: Ideal for detailed information, documentation, and non-urgent inquiries.
o Format: Clear subject lines, concise and structured content. Please include all relevant information to expedite response.
2. Phone:
o Direct and Immediate: Best for urgent matters, quick clarifications, and immediate responses.
o Voicemail: Please leave detailed messages including your name, contact information, and the purpose of the call.
3. Virtual Meetings:
o Video Conferences: Preferred for detailed discussions, presentations, and team collaborations.
o Preparation: Please share agendas or documents in advance to ensure productive meetings.
4. In-Person:
o By Appointment Only: For matters requiring physical presence, such as document signing or in-depth consultations.
o Location: My office, located at [Office Address].
5. Instant Messaging:
o For Quick Questions: Platforms include Microsoft Teams or Slack, suitable for brief and immediate queries.
o Availability: During office hours; please keep messages concise and to the point.
Communication Etiquette:
1. Professionalism:
o Maintain a professional tone in all communications.
o Be respectful and considerate of others' time and schedules.
2. Clarity:
o Ensure messages are clear and concise to avoid misunderstandings.
o Provide complete information and context as needed.
3. Follow-Up:
4. Confidentiality

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