aspiring to obtain a wealth experience as a freelancer and cooperate with all the clients in order to get the customer service to the next level
I have more than intensified years of experience in Customer Service assisting U.S., Canadian and multinational customers. I was trained at a large Call Center in Egypt called ( Teleperformance ) and Egypt Air served as Elite Agent for a year.
I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
I am a full-time freelancer and can work Canadian or U.S. business hours